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Frequently Asked Questions

How can we help you today?

Find answers to common questions about MaxelTracker features, billing, and setup.

Getting Started & Setup

12 Questions

Pricing & Billing

15 Questions

Features & Functionality

11 Questions

Compliance, privacy, and security

25 Questions

Integrations

6 Questions

Operating Systems and Connections

11 Questions

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Last updated: May 2026

How can we help you today?

Category

Getting Started & Setup

Pricing & Billing

Features & Functionality

Compliance, privacy, and security

Integrations

Operating Systems and Connections

More Questions

Quick Links

How can we help you today?

Category

Getting Started & Setup

What is MaxelTracker?

How do I get started with MaxelTracker?

How do I install the MaxelTracker app?

How do I invite team members?

What are the different user roles added to MaxelTracker?

Can I customize tracking settings for different team members?

Why does the web app say I'm already logged in?

How do I set productivity settings in MaxelTracker?

What are Tracking Settings in MaxelTracker?

How do I download reports from the MaxelTracker dashboard?

How do I configure Shift Settings in the MaxelTracker dashboard?

How do I create roles and departments in MaxelTracker?

Pricing & Billing

How much does MaxelTracker cost?

Is there a free plan?

What is Included in the MaxelTracker Free Trial?

How does billing work?

Can I change my plan anytime?

What payment methods do you accept?

Do you offer discounts?

Can I use MaxelTracker for free?

How can I upgrade my MaxelTracker subscription?

Can I cancel at any time?

Can another entity redistribute MaxelTracker?

Do you offer a la carte pricing?

What happens if I remove or add users during my annual plan?

I don't track time. Do I need to pay for myself?

What is your refund policy?

Features & Functionality

How does MaxelTracker time tracking work?

How does MaxelTracker track activity?

How does idle timeout work?

Does MaxelTracker record my screen?

Does MaxelTracker record voice and video?

Does MaxelTracker track location?

How does it track my team's productivity and efficiency?

How often does MaxelTracker take screenshots?

Where are screenshots stored?

Does MaxelTracker run 24/7?

What industries is MaxelTracker best suited for?

Compliance, privacy, and security

Where is data stored?

Can employees see what data is collected?

Do you sell or share user data?

How long is data retained?

Can I disable certain monitoring features?

Is MaxelTracker suitable for remote teams?

How does MaxelTracker address privacy concerns?

Is MaxelTracker GDPR-compliant?

Is MaxelTracker SOC-2 compliant?

Can the MaxelTracker team access customer data or employee screenshots?

Does MaxelTracker track mouse movements?

Does MaxelTracker record keystrokes or capture typed content?

Can MaxelTracker detect auto clickers or mouse jigglers?

What support resources are available for MaxelTracker users?

What is idle time detection?

Does MaxelTracker work offline?

What reports are available?

Can I track billable hours?

Does MaxelTracker have a mobile app?

What is GEO tracking?

Can I integrate MaxelTracker with other tools?

Can I customize productivity settings?

What is the attendance feature?

Can employees delete screenshots?

How does the productivity score work?

Integrations

What integrations does MaxelTracker support?

How do I set up an integration?

Does MaxelTracker have an API?

Can I use Clickup with MaxelTracker?

How does the Jira integration work?

Can I import data from other time tracking tools?

Operating Systems and Connections

What operating systems are supported?

What are the system requirements?

Does MaxelTracker work on Chromebooks?